August 11, 2003

"It has been almost four months since we completed the merger of our travel agency into Liberty Travel. We want you to know that we are extremely satisfied with our decision and we are enjoying working with you and the Liberty Travel staff.

"After 33+ years of successful operation, we chose Liberty as the company with which to merge because we knew Liberty has been providing professional leisure travel service for even more years than our agency, and we know that Liberty will be continuing its professional services for many years to come. We wanted our clients to be well cared for. Only the strongest expand during weak economic times.

"We look forward to a continuing mutually beneficial relationship."

Sincerely,
Philip D.
Bowie, Maryland

May 17, 2002

"I would just like to take a moment of your time to express my satisfaction with my decision to participate in your "agency conversion" program. As you can well imagine, this was a very difficult decision. I entered this program with many questions and put much faith in the Liberty Travel system.

"As of this date, I have been in the system for 5 months and this experience has been better than I could have ever hoped for! Even as situations arise that were not addressed prior to the conversion, I have found that they are resolved immediately, effectively, and always have a positive outcome.

"The office that I am involved with is wonderful! The staff is professional and the atmosphere is clearly one that transmits what Liberty Travel represents. I also attribute my overall successful conversion to the teamwork executed from the highest level down to the everyday operation.

"I will look forward to a very prosperous future within the 'family'!"

Sincerely,
Charisse B.
Wethersfield, CT

April 13, 2002

"I would like to thank you for the opportunity Liberty Travel gave me. The merger of my agency with Liberty Travel was the best decision that I made in a long time. I am truly grateful to be associated with the Liberty family.

"When I approached you about bringing my business into your locations in Baltimore, you handled each contact professionally and confidentially. Once the decision was made to merge, the paper work and the transition process went more smoothly than I ever expected. The training in your Lutherville office was efficient and allowed me to hit the ground running on my first day on the job.

"The tools that you have developed and provide your agents are incredible. The ability to have so much information at my fingertips as well as pricing and availability makes my job so much easier. I am on the phone so much less and able to provide my clients with accurate information in an efficient and professional manner.

"I would certainly recommend that any travel agency owners who no longer want to deal with the pressures of owning their own business, but still want to service their clients, consider a merger with Liberty Travel. While this is a large organization, I still feel like I am working with my friends and family. I honestly can say that this change has not had a downside for me.

"Again, thank you for the opportunity."

Sincerely,
Pam P.
Catonsville, Maryland