Travel Consultant Tuesday: Cassandra Londono
This week, we connected with avid traveler Cassandra Londono. Check out her full #TravelConsutlantTuesday interview to learn how she helps clients plan exotic vacations to any corner of the world using her first-hand expertise.
What inspired you to become a Liberty Travel consultant?
I always had a passion for travel. So when I happened to stumble across a Liberty Travel job posting a few years back, it seemed like the perfect fit. I remembered that the mother of one of my childhood friends had worked as a travel consultant and I’d always thought it was such a cool job! Little did I know at the time, she still works with the company to this day. Needless to say, once I got my application process going, following in her footsteps was a no-brainer.
What are the advantages to booking with you versus online?
There are tons of benefits to booking in person as opposed to booking online, but expertise ranks at the top of that list. Consulting with a travel professional who has been there and can tell you first-hand what the beach is like, how far you are from this great restaurant and what you need to see while there is invaluable. No matter how much time you spend looking at hundreds of online reviews, there's nothing like getting vetted info right from a reliable source.
What do you think people would be most surprised to learn about your role as a travel consultant?
The biggest misconception is that people think we’re a dying breed. Travel consultants are very much still "a thing" because of the value we provide our customers. For instance, if someone is too busy to do the research themselves, we can help save them time by jumping in and doing the leg work on their behalf. The internet can be very overwhelming – not to mention, time consuming – and oftentimes you get stuck in an information overload. We eliminate those obstacles for our clients.
What types of travelers use your services?
We have a large array of clients, anyone from honeymooners in need of a stress-free planning process, to adventurous travelers looking for expertise in exotic destinations, to beach-goers seeking resort guidance. No matter the vacation, we can jump in with the planning process. Why not have someone handle your booking for you at no additional cost?
We see you’ve traveled to 14 countries! Where in the world do you specialize in sending customers?
My personal specialties are long-haul destinations and off-the-beaten-path Mexico. Of course, planning is the fun part, but I also love having an open dialogue with my clients during their trip. Travel can often be unpredictable, so I’m there in the case something unexpected happens. For instance, I recently had clients stuck in China during a storm on their layover to Thailand. I texted them throughout the night with updates on their changing flight status.
A lot of people are surprised about the role travel consultants play during our clients’ vacations. The misconception is that after we book the trip, that's it. But that couldn’t be further from the truth as I’m there for my customers before, during and after their trip. Actually, hearing from travelers when they return is the most rewarding aspect of this career. Nothing means more than knowing I played a part in them having an unforgeable travel experience.
Where can travelers contact you to start planning their next trip?
For those in the Rockaway (NJ) area, I'd love to set up a complimentary in-person consultation. Otherwise, I'm available by phone at (973) 328-0100 or email at LondonoC@libertytravel.com. You can also connect with me on Instagram, @cassandralondono.