Booking Terms and Conditions

The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s) (collectively as "You" and "Traveler"), and Flight Centre Travel Group (USA) Inc. dba Liberty Travel ("Liberty Travel", "We", "Us") pursuant to the following terms and conditions ("Terms", "Agreement"):

EMERGENCY 24/7 SUPPORT: Liberty Travel provides 24/7 Emergency Support services to our customers. For emergencies within 48 hours of departure or while you are travelling, please call 1-201-661-9587.

BAGGAGE FEES: Additional fees for baggage may apply as determined by the airlines. Please contact your airline or refer to its website for detailed information regarding its checked baggage policies, or, alternatively, please visit www.libertytravel.com/flights/baggage-fees for more information.

PRICING - IMPORTANT CONDITIONS: At the time we provide you with a quote, prices displayed are inclusive of all government and supplier taxes and/or fees for your booking and the total price will include any service fees charged (as more particularly described below). However, in some instances prices are subject to increase prior to the time you make full payment. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. U.S. or international government imposed taxes and fees may apply on arrivals and departures depending on the itinerary chosen, and are payable to the appropriate airport authority. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e., increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in.

TRAVEL AGENT CONSULTING FEES: Liberty Travel will charge the following non-refundable, non-transferable fees for initial consultation on travel inquiries and/or travel bookings:

1. $100 per payor per travel to destinations in Mexico and the Caribbean; and/or
2. $200 per payor per travel to any other destinations (including domestic USA and international)

(each individually or collectively a “Consultation Fee”).

Consultation Fee is valid for thirty (30) days from submission by Liberty Travel to Traveler of a finalized travel plan. If the finalized travel plan is not booked within the thirty (30) days of Liberty Travel’s submission, then a further Consultation Fee will be charged for further inquiries.

Consultation Fees are charged per “payor,” (i.e., if you are the payor for more than one traveler or room in your purchase you will only be charged the Consultation Fee once, not for every traveler or room in your purchase). Consultation Fee is charged whether or not you finalize the travel booking and are in addition to the total cost of travel booked.

Notwithstanding the above, you may choose to pay $300 per payor for unlimited travel consultations valid for 12 months from the date of purchase (“Annual Consultation Fee”)

TRAVEL AGENT SERVICE FEES: In addition to the Consultation Fee, Liberty Travel will charge the following non-refundable service fees on the following bookings (“Service Fees”):

1. $50 per ticket on purchases for domestic air travel without hotel, cruise and tour;
2. $100 per ticket on purchases for international air travel without hotel, cruise and tour;
3. $50 per ticket on purchases for rail only tickets domestic and international; and/or
4. **$50 exchange fee on air and rail only for any changes to a finalized booking

**The $50 exchange fee is in addition to any exchange fees that may be charged by the airline or tour vendor and is non-refundable.

TRAVEL AGENT: Liberty Travel acts as a travel agent only. We sell various travel-related products on behalf of numerous transport and accommodation service providers, including, but not limited to, airlines, coach, rail, cruise line operators, and hotels. Liberty Travel does not own, operate, manage, or control these independent suppliers of services and is not liable for their acts or omissions. Liberty Travel's obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. Requests cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider, not Liberty Travel. Conditions can change rapidly in a country at any time. It is your responsibility to check the USA Government Travel advisories for your intended destination at travel.state.gov/content/travel.html.

CANCELLATION: Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking that you cancel, you agree to indemnify us for the amount of that fee or charge.

DEPOSIT AND FINAL PAYMENT: You will be required to pay a minimum deposit of USD$150 per person when booking. The service provider may require further deposits. All deposits are non-refundable. Final payment is required no less than 60 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking. Liberty Travel accepts cash, checks, debit card, or credit cards (AMEX, Visa, MasterCard, Discover or Diners). Should you wish us to charge your credit card, we may require you to read and sign a credit card charge form set out in the receipt. You agree that any fees charged by Liberty Travel are non-refundable, including without limitation the Consultation Fees, Service Fees and/or the Change Fee.

CHANGE FEES: Once a travel booking has been confirmed and deposit(s) and/or full payment received, Liberty Travel reserves the right to charge a $50 non-refundable change fee ("Change Fee") for date changes made at your request for each adult travel booking changed. This Change Fee is in addition to any change fees charged by the travel service provider(s).

AIRLINE REFUNDS: You acknowledge that pursuant to the USA Department of Transport Fine Rule on Refunds and Other Consumer Protections, from October 28, 2024 (or such date as advised by the USA Department of Transport) (“Final Rule”), you are entitled to a ticket refund for airline-initiated cancelation or significant change of flight itinerary (“Significant Change”). A Significant Change is defined as including,(i) changes in departure or arrival times of at least 3 hours (domestic flights) or 6 hours (international flights) later than originally scheduled; (b) changes to scheduled departure or arrival airports; (c) increases in the number of connection points on a flights; (d) downgrades to class of services; or (e) certain changes adversely impacting passengers with disabilities. If a Significant Change occurs on your airline booking, you are entitled to a refund on your airline booking (“Applicable Refund”). The Applicable Refund must include all government-imposed taxes but does not include a refund of any Consultation Fee, Service Fee or Change Fee charged by Liberty Travel. The Applicable Refund must be provided within 7 business days for credit card payments or 20 calendar days for other forms of payment. An Applicable Refund is due by an airline directly in circumstances where you have paid the airline directly for your booking. In circumstances where Liberty Travel is the merchant of record for your airline booking, the Applicable Refund is only due to you once the airline confirms to us your eligibility for the Applicable Refund. You acknowledge that in these circumstances, and pursuant to the Final Rule, we are unable to provide you with the Applicable Refund until we receive confirmation from the airline in writing of your eligibility.

CREDIT CARD TRANSACTIONS: If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Liberty Travel, and in the event that payment has been made to Liberty Travel by credit card, you agree that you will not seek to charge back your payment to Liberty Travel. If the credit card is passed through to the travel service provider and you seek to chargeback your payment from the provider, you agree to be held liable and indemnify Liberty Travel against this chargeback from the provider, including without limitation any air debit memos charged to Liberty Travel. If Liberty Travel incurs any costs, including but not limited to attorneys’ fees to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to Liberty Travel via money order or cash immediately.

TRAVEL PROTECTION: For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by Liberty Travel to you constitutes a binding assurance or promise about the insurance. Liberty Travel is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Any insurance claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.

PASSPORTS: All individuals departing from the United States of America must be in possession of a valid passport. Please check that your passport is valid for at least 6 months beyond your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or the representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

REAL ID: Beginning May 7, 2025 (such other date as prescribed by Homeland Security), if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. If you are not sure if your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id.

RESPONSIBILITY: We always do our best to make sure your travel arrangements are satisfactory. However, Liberty Travel and its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including without limitation lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers, or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated to Liberty Travel or any of Liberty Travel's affiliated entities.

LIABILITY: Liberty Travel is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, Liberty Travel is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services, whether resulting from, but not limited to, acts of God or force majeure, or unavoidable or extraordinary circumstances as defined below. Also be advised that certain foreign facilities or amenities, such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. If due to weather, flight schedules, or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Baggage is entirely at owner's risk. You may see the name Liberty Travel affixed to motor vehicles, on signs around the hotel, or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Liberty Travel in any way. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that Liberty Travel is not liable for any consequential loss or damage.

In the event of unavoidable or extraordinary circumstances, a travel service provider may materially modify or cancel your booking as set out below. In these Terms “unavoidable or extraordinary circumstances” means any cause outside a travel service provider’s reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by the travel service provider (including, but not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, labour and free-movement laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events). A material modification is one that has a serious impact on your booking and would cause substantial inconvenience to you. Pursuant to the Final Rule (as defined above), in the event of a Significant Change you may be entitled to an Applicable Refund. In addition, pursuant to the Final Rule airlines may be required to issue travel credits for nonrefundable ticket holders who cancel travel for reasons related to a “serious communicable disease”. Such travel credits are issued by the airline and the airline may require documentation from a licensed treating medical professional. Airlines may also be required to provide travel credits when passengers are prohibited from travel or required to quarantine for a substantial portion of the trip by a government entity.

TRAVEL DOCUMENTS: Travel documents include, without limitation, airline tickets, hotel vouchers, tour vouchers, or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being non-refundable, non-date-changeable, and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates, and timings may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates, and timings on your documentation will be your responsibility if we are not advised at the time of booking. Please reconfirm your flights at least 24 hours prior to departure.

HEALTH AND SPECIAL REQUIREMENTS: It is your responsibility to ensure you are aware of any health requirements, health advisories, or health travel restrictions applicable to your travel destinations and to ensure that you carry all necessary vaccination documentation. Liberty Travel is not responsible for providing you with this information. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. You must comply with local government regulations. Additional costs are your responsibility. Check with the Center for Disease Control and Prevention for current information prior to and during your travel. www.cdc.gov

FLIGHT CONFIRMATION: We strongly suggest that clients reconfirm exact flight times with the carrier prior to departure. Air travelers are required to check in at least 2 hours prior to departure time for domestic flights and 3 hours for international flights and must report to the gate at least 30 minutes prior to departure time. Failure to comply may result in the loss of the seat to another passenger.

INTERNATIONAL FLIGHTS: Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Federal law requires that we refer you to the Department of Transport disinfection website. (www.transportation.gov/airconsumer/spray).

REFUSAL OF SERVICE: Service providers reserve the right to refuse service to travelers at their sole discretion, including, without limitation, if the traveler: (i) Lacks proper documentation for the country of destination; (ii) Does not comply with the service providers policies and procedures, including without limitation being resident of a country that the service provider has decided does not meet their travel requirements; (ii) Has a contagious disease; (iii) Is under the influence of alcohol, drugs, or narcotics; and/or (iv) Manifests disruptive and/or unruly behavior. Liberty Travel assumes no liability for the acts of the service provider in refusing service.

PRIVACY POLICY: Liberty Travel is committed to protecting the privacy and confidentiality of your personal information. Our Privacy Policy is available for viewing at www.libertytravel.com/about/privacy-notice.

ELECTRONIC OR HANDWRITTEN SIGNATURE: Both parties agree that you may acknowledge and agree to these Terms: (i) electronically; (ii) by handwritten signature; (iii) by any other electronic means, including, without limitation, via email acceptance of these Terms; or (iv) by your implied consent deemed via your actions, which shall include without limitation the payment of the invoice and/or your use of the services provided by Liberty Travel or any other travel supplier related to your booking. All such means will be deemed to constitute effective acknowledgement and execution of this Agreement and shall be sufficient to bind the parties to the terms and conditions of this Agreement.

AMENDMENT: We reserve the right to modify any of these Terms at any time without prior notice. If we make changes to any of these Terms, we will post the amended terms and conditions on the website, applications, or services, which are effective upon posting. The applicable Terms that apply are those in effect at the time you make a booking with us.

SELLER OF TRAVEL: Flight Centre Travel Group (USA) Inc dba Liberty Travel is a registered seller of travel in each of the US states listed below:

• California registration number: 2088177. Registration as a seller of travel in California does not constitute the State’s approval.
• Florida registration number: ST37220
• Washington registration number: 603034074

GOVERNING LAW: The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the State of New Jersey, without giving effect to its conflict of law principles, and any federal laws applicable therein. Both parties submit to the exclusive jurisdiction of the courts of the State of New Jersey with respect to any legal proceedings relating to these Terms.

These Terms were last updated 8 July 2024.