Traveler Resources Hub
The health and welfare of our customers is our top priority, and we understand the significance of having up-to-date information as COVID-19 rapidly changes the landscape of travel. To best share such knowledge, we’ve gathered important resources including links to the health and safety measures of travel providers, packing and preparation tips, and the rules and regulations for returning home.
Our experts are equipped with advice and information to help you travel confidently and responsibly. We’re here. Beside you every step of the way.
Testing no longer required for Re-Entry into the United States
CDC will no longer require air passengers traveling from a foreign country to the United States to show a negative COVID-19 viral test or documentation of recovery from COVID-19 before they board their flight. For more information, see Rescission: Requirement for Negative Pre-Departure COVID-19 Test Result or Documentation of Recovery from COVID-19 for all Airline or Other Aircraft Passengers Arriving into the United States from Any Foreign Country.
Our Travel Consultants are available to assist you, should you have questions regarding your upcoming travel, and they are just a phone call away—easily accessible with no hold times. Most of our hotel partners, cruise line partners, tour operator partners, and all major airlines have introduced new flexible change and cancellation policies regarding upcoming trips. Each trip is unique and each has its own policies that you need to be aware of, so please contact your travel consultant if you have an upcoming booking that you would like to discuss.
We always encourage customers to purchase travel insurance, regardless of the circumstance. Each travel insurance policy is different and can have exclusions in the case of an epidemic, such as COVID-19. There are policies in the market that will protect customers for cancellation for “any reason” or “any time,” and these policies have a broader range of reasons a customer can cancel and receive a percentage of their trip’s cost back. It is critically important that as a traveler you understand the exclusions of the policies you are buying; most plans, including Cancel Anytime plans, contain general exclusions from coverage for any loss directly or indirectly due to any loss, condition, or event that was known or foreseeable when the plan was purchased, or due to an epidemic. However, our travel insurance partner Allianz is until further notice accommodating claims due to illness from COVID-19 under the Emergency Medical Care benefit and under the Trip Cancellation or Trip Interruption benefit.
The rapid and vast spread of the virus will likely trigger new travel disruptions and policy changes as governments and airlines take extraordinary steps to limit the spread of COVID-19. We will continue to monitor the situation daily and provide you with periodic updates.
The following resources may provide important information and guidance to help you confidently make decisions regarding upcoming and potential travel:
World Health Organization's (WHO)
Center for Disease Control and Prevention
WorldAware's nCoV Intelligence Alert HUB
US State Department Travel Advisories
US State Department Passport Operations
COVID-19 Travel Map
Packing and Preparation
Save room for the hand sanitizer. Whether you’re a vacation pro or are heading out on one of your first trips, there are a number of new factors to consider in preparation for departure. This includes understanding the rules and regulations of your destination, knowing what you might need to bring on your trip that wasn’t necessary before, and ensuring you are armed with the tools enabling you to keep up to date and in-touch while on the road. This guide and handy checklist can help with vacation preparation.
A new kind of car safety. Rental car companies are changing their policies to decrease human interaction and touchpoints. Find out what else ground transportation companies are doing to limit the risk of COVID-19.
At the Airport
Know before you go. You may be wondering what TSA, CATSA, and airport vendors are doing to encourage health and safety for transiting passengers. From touchless check-in kiosks to empty middle seats, air travel post-COVID will look very different. Whether you’re flying domestically or going on a long-haul trip, we understand that even the most frequent flyer will have questions. This helpful FAQ will help anticipate what to expect at the airport.
In the Skies
When you take flight. Airlines are taking great strides in adapting to the current environment and implementing more stringent cleaning measures. Most North American airlines have CDC-approved cleaning policies in place, including disinfecting and cleaning surfaces in between each flight.
Your home away from home. Hotels around the world are executing new processes and safety precautions in response to COVID-19. These typically include things like touchless check-in, limited public area usage, separation glass at reception, and increased sanitation. Discover what measures hotels are taking and what the hotel experience will look like post-pandemic within these useful FAQs.
Finish strong at home. Whether you’re traveling locally or internationally, when returning it’s critical to follow quarantine guidelines set in place by your region. These rules vary by country when returning from international travel and by state, county, or city when traveling domestically.