Liberty Travel Transition to Envoyage

As we become Envoyage, we’re here to keep you informed. Our story began as Liberty Travel in 1951, and while our name is changing, the service, people, and values behind it are not. Explore the FAQs below to learn more about what’s changing, how it affects you, and what you can expect moving forward.

About the Change

This change reflects something that’s always been at the heart of our business—our commitment to delivering exceptional service and expert travel planning. The name Envoyage represents the care, experience, and personalized support our travel advisors bring to every journey.

We know that what matters most is feeling truly supported by someone who understands your travel needs. As we evolve, we’re aligning under a brand that better reflects that relationship and the high standards we hold ourselves to.

While the name is changing, our focus remains the same: creating unforgettable vacations with the same trusted team by your side.

The change will officially take place July 1, 2025. That’s when you’ll start to see the Envoyage name and updated look in our emails, on our website, and in other communications. There’s nothing you need to do, your travel plans and support team remain the same.

No, the business remains under the same ownership, part of the Flight Centre Travel Group.

Starting in July, Liberty Travel will become Envoyage, a global travel brand that reflects the personalized service, expert guidance, and trust you’ve always counted on.

You’ll notice our updated name and branding across our emails, website, social media, and customer communications, including travel documents and confirmations. These visual changes mark an exciting step forward, but what’s most important is staying the same.

You’ll continue working with the same team and receiving the same one-on-one care, expert planning, and attention to detail that have always defined your experience with us. This transition strengthens who we are and how we serve you, now and into the future.

While our name is changing, our people, our values and our commitment to delivering exceptional quality remains the same. This new brand is simply a reflection of our vision for the future of our travel agency.

Working with Your Advisor

If you already work with a Liberty Travel advisor, nothing is changing. You'll continue working with the same trusted expert you know and rely on.

If you don’t yet have a travel advisor, now’s a great time to connect with one. You can browse our team of experts, view their specialties, and schedule a one-on-one appointment at a time that works for you. Every advisor offers the same personalized service and flexible support to help you plan with confidence. Browse our advisors here.

You can continue to reach your travel advisor by phone or email, or visit their online profile to schedule a consultation. Their phone number will remain the same.

As part of the brand update, advisor email addresses will change slightly. However, messages sent to their current Liberty Travel email will automatically forward to their new Envoyage address, so there’s nothing you need to do to stay in touch.

If you’re already connected with an Envoyage travel advisor, there’s nothing you need to do. You’ll continue working with the same trusted expert, receiving the same personalized service and support you’ve come to expect. If you have any additional questions, please reach out to your Envoyage travel advisor directly.

If you don’t yet have a travel advisor, now’s a great time to connect with one. You can browse our team of experts, view their specialties, and schedule a one-on-one appointment at a time that works for you. Every advisor offers the same personalized service and flexible support to help you plan with confidence. Browse our advisors here.

Planning and Booking Your Vacation

No, there are no changes to how you book your vacation. You can continue to reach your travel advisor by phone or email, or contact them through their online profile to schedule a consultation. For more ways to get in touch, visit our Contact Us page.

While advisor email addresses will be updated as part of our brand transition, messages sent to their current Liberty Travel email will automatically forward to their new Envoyage address, so there’s nothing you need to do.

No, our destinations are not changing. You’ll still have access to the same extensive range of global travel options, whether you’re dreaming of an all-inclusive beach escape, a European river cruise, a guided tour through Asia, or something completely unique.

With Envoyage, you're backed by the same expert team and global travel partnerships that allow us to deliver custom-crafted vacations to destinations around the world. Wherever you want to go, we’re here to help you get there.

This will not affect how pricing works. As has always been the case, some of our travel advisors may charge a consulting fee to begin the planning process. This reflects the personalized service, expert guidance, and customized itineraries you receive when booking with us.

The exact consulting fee can vary based on the services provided and the complexity of your trip. If a consulting fee applies, your advisor will clearly explain the details and amount during your initial consultation.

You’ll also continue to enjoy access to exclusive offers, special pricing, and added perks through our trusted travel partners, benefits you won’t find when booking on your own.

Your Liberty Travel gift card is still valid and can be redeemed with an Envoyage travel advisor. If you already have an advisor, feel free to reach out to them directly. If not, you can browse our advisor profiles to find someone who’s the right fit for your next trip.

Website and Communications

Yes, our website will be updated to reflect our new name, Envoyage. Beginning July 1, 2025, you’ll find us at www.envoyage.com.

While the website look and feel will be updated to our new brand, Envoyage, we will maintain same overall site navigation and content for the next few months, making it easy to find what you need. Any changes made to the website will be completed with our customers in mind to deliver the best possible user experience.

If you visit libertytravel.com on or after July 1, you’ll be automatically redirected to envoyage.com.

We’ll be sharing updates via email and on our social media channels. You can follow us on Facebook and Instagram for the latest news and announcements.

If you currently work with one of our travel advisors or have booked with one in the past, they may also reach out to share updates directly. Either way, you’re always welcome to contact your advisor or our team with any questions.

You can reach your travel advisor by phone or email, or contact them through their online profile. For more ways to get in touch, visit our Contact Us page.

Not on our email list? Subscribe here to stay connected and never miss an update.

Customer Support and Experience

Yes, all our customer support channels remain the same, including our after-hours emergency assistance team. Whether you need help during business hours or while traveling, our team is here to support you whenever you need us.

For full details on how to get in touch, including emergency support, please visit our Contact Us page.

All existing bookings are entirely secure and will remain unchanged. The only difference you'll notice is our new brand name, Envoyage, which will now appear in our communications and on your documents. 

We’re no longer operating storefront locations, but our commitment to personalized service hasn’t changed. Our home-based travel advisors are available to connect with you in the way that works best for you, by phone, email, or video call.

You can easily browse our travel advisor profiles online, learn about their specialties, and schedule a consultation at your convenience. It’s the same trusted support, with added flexibility and convenience.

You can rest assured, we're still the same team, delivering the same personalized service you know and trust. While our brand is evolving, our commitment to building strong, personal relationships with our clients remains unchanged.

Frequently Asked Questions

Below you’ll find the answers to some of the most common questions asked by our customers. And if you don’t find what you’re looking for here, simply contact us for personalized assistance with one of our expert travel advisors. 

About Liberty Travel

A pioneer in the travel industry, Liberty Travel was founded in 1951 and was the first company to debut a complete travel package. In 2008, Liberty Travel was acquired by Flight Centre Travel Group, one of the world’s largest travel companies that operates over 30 brands spread across more than 20 countries around the globe.

You can schedule a one-on-one appointment through an advisor’s online profile. Start by browsing our experts, choose who you’d like to work with, and click the “Book an Appointment” button to view availability. Our advisors provide personalized service, flexible scheduling, and support when and how it works best for you.

We create custom vacations to almost any destination, tailored to every type of traveler. Whether you're planning a honeymoon, family vacation, cruise, group getaway, or independent adventure, our advisors can help design a trip that fits your travel style and preferences. 

Booking with Liberty Travel

Some of our travel advisors may charge a consulting fee to begin the planning process. This reflects the personalized service, expert guidance, and customized itineraries you receive when booking with us.

The exact consulting fee can vary based on the services provided and the complexity of your trip. If a consulting fee applies, your advisor will clearly explain the details and amount during your initial consultation.

Our expert travel advisors offer personalized planning, destination knowledge, exclusive offers, and support before, during, and after your trip. You’ll also get access to our after-hours support for travel related emergencies during your trip.

Some vacation packages require payment in full at the time of booking. However, many of our packages allow you to make an initial deposit and final payment at a later date. Please speak with your travel advisor regarding the payment terms for your specific vacation package.

Yes. We have travel advisors who specialize in group vacations, including destination weddings, reunions, social getaways, and incentive trips. They’ll handle the logistics so you can focus on enjoying the experience.

We work with Allianz Global Assistance to offer travel insurance as an optional add-on. It’s available for an additional cost and helps protect against trip delays, cancellations, medical emergencies, and other unexpected issues while traveling. Click here to learn more about coverage options.

While we don’t have a formal price match guarantee, our travel advisors always aim to provide competitive pricing when possible. In some cases, we may be able to match an offer you’ve found elsewhere. Plus, our advisors often have access to exclusive offers, added perks, and bonus inclusions through our trusted travel partners—extras you won't typically find when booking on your own. More importantly, you'll receive expert guidance and personalized service that transforms ordinary trips into extraordinary journeys.

We accept all major credit cards and Liberty Travel gift cards. 

We’ve also partnered with Affirm to offer flexible payment options that let you book now and pay over time with no late or hidden fees. To use Affirm, speak with your travel advisor and request Affirm as your payment method. Pick the payment plan that works best for you with fixed monthly instalments from 3, 6, 12 or 18 months*. Terms apply and eligibility is subject to approval. You can learn more about Affirm here.

The best way to get a copy of your travel documents is to contact your travel advisor directly. They’ll ensure you have everything you need ahead of your trip

General Travel Questions

Baggage policies vary by airline and route. For the most accurate information, we recommend checking with your travel advisor directly or clicking here to see our comprehensive list of airline baggage policies and requirements. 

For domestic flights, we recommend arriving at the airport at least two hours before departure. For international travel, plan to arrive at least three hours in advance. These guidelines help ensure you have enough time for check-in, security, and any unexpected delays.

A valid passport is required for international travel and is the most widely accepted form of identification. For domestic travel within the U.S., a state-issued driver’s license or ID is sufficient.

Important: As of May 7, 2025, all U.S. travelers using a state-issued ID for domestic flights must present a REAL ID–compliant license. Not sure if yours qualifies? Check with your state’s DMV or view the TSA’s REAL ID guidelines.

Visa requirements depend on your destination. Some countries require U.S. citizens to obtain a visa for entry. Your travel advisor will review any requirements with you during the booking process. If you are not a U.S. citizen, we recommend contacting the consulate for the country that issued your passport.

Our travel advisors are here to help you understand and meet all entry requirements for your destination. You can also explore our Traveler Resources Hub for up-to-date information on travel requirements by country.

We always recommend travel insurance. Whether it’s a trip delay, cancellation, or an unexpected issue like a medical emergency, lost luggage, or a missed connection, insurance can help protect your investment and give you peace of mind. Click here to learn more.

When checking in to your resort or hotel you will need your valid driver's license or passport, along with a major credit card for incidentals.

The Liberty Travel Experience

At Liberty Travel it’s the people who make a difference. Our travel experts craft the perfect trip for every traveler through our award-winning customer service. Real people helping real people. Beside you every step of the way.

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