Updated May 18, 2020
If you need to cancel your reservation due to COVID-19, please fill out our cancellation request form and an agent will contact you as soon as possible.
Our Stores are Temporarily Closed but We're Still Here for You
The health and safety of our team is critical as we strive to continue to service and assist our customers. For this reason, all of our Liberty Travel stores have been temporarily closed as of Friday, March 20th.
You can still call your Liberty Travel consultant, as we continue to work remotely. We're available to help you with your questions, concerns, and travel needs. Use our store locator if you need to find your consultant's phone number.
Thank you for your patience as we get through this together. We’re here for you.
Liberty Travel is monitoring the current novel coronavirus (COVID-19) outbreak and the impact on travelers. The health and welfare of our customers is our top priority, and that’s why we want to make sure we keep you informed of important updates. The situation is changing daily, but we’re on top of it, and we are here for you now more than ever!
Here is some important information and guidance to help you confidently make decisions regarding upcoming and potential travel:
Applying For or Renewing Your Passport
If you need to apply for or renew your U.S. passport for international travel, please read the Department of State's current international travel advisory. Because of public health measures to prevent the spread of COVID-19, U.S. passport operations are extremely limited. According to the Department of State, if you apply or renew now, you will experience significant delays of several months to receive your U.S. passport and the return of your citizenship evidence documents (such as birth certificates or naturalization certificates).
Canceling or Modifying Travel Plans
Our Travel Consultants are available to assist you, should you have questions regarding your upcoming travel, and they are just a phone call away—easily accessible with no hold times. Most of our hotel partners, cruise line partners, tour operator partners, and all major airlines have introduced new flexible change and cancellation policies regarding upcoming trips. Each trip is unique and each has its own policies that you need to be aware of, so please contact your travel consultant if you have an upcoming booking that you would like to discuss. If you need to cancel your reservation due to COVID-19, please fill out our cancellation request form and an agent will contact you as soon as possible.
Separately, Liberty Travel launched Peace of Mind Packages on Friday, March 6th. Built in collaboration with more than a dozen hotel partners and major U.S. airlines, our Peace of Mind Packages provide you with relaxed change and cancellation polices for NEW bookings to a variety of destinations with travel available through the rest of the year. There are some great travel deals out in the market currently and these packages will give you the peace of mind you might be looking for, in case your plans need to be changed.
US Department of State Global Level 4 Health Advisory
As of Thursday, March 19, the U.S. Department of State declared a Global Level 4 Health Advisory: Do Not Travel. The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return, unless they are prepared to remain abroad for an indefinite period. U.S. citizens who live abroad should avoid all international travel.
For our customers with travel plans within the next 60 days, please reach out to your Liberty Travel consultant to discuss your upcoming trip. You can find their contact information here.
Presidential Announcement Regarding European Travel
On Wednesday, March 11, 2020, President Trump announced a travel ban from continental Europe. This suspension applies to all foreign nationals physically present in the Schengen Area of Europe in the 14-day period prior to attempted entry into the U.S. This DOES NOT apply to U.S. citizens, U.S. permanent residents, their children or spouses. Please see our full FAQ document regarding this Travel Ban.
We always encourage customers to purchase travel insurance, regardless of the circumstance. Each travel insurance policy is different and can have exclusions in the case of an epidemic, such as COVID-19. There are policies in the market that will protect customers for cancellation for “any reason” or “any time,” and these policies have a broader range of reasons a customer can cancel and receive a percentage of their trip’s cost back. It is critically important that as a traveler you understand the exclusions of the policies you are buying; most plans, including Cancel Anytime plans, contain general exclusions from coverage for any loss directly or indirectly due to any loss, condition, or event that was known or foreseeable when the plan was purchased, or due to an epidemic.
The rapid and vast spread of the virus will likely trigger new travel disruptions and policy changes as governments and airlines take extraordinary steps to limit the spread of COVID-19. We will continue to monitor the situation daily and provide you with periodic updates.
Please do not hesitate to contact your trusted travel consultant if you have any questions or concerns about travel. These are unique and uncertain times for travelers, but you can find peace of mind knowing that your dedicated travel professional is standing by to provide you with expert advice and support.